Terms of Service
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
www.findmyfit.me is a site operated by Better Living Trading LLC. We are registered as a free zone limited liability company in SHAMS, Sharjah, United Arab Emirates. United Arab of Emirates is our country of domicile” and the governing law is the local law.
To contact us, please email [email protected]
We may make changes to these terms. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
You must keep your account details safe. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at [email protected]
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Do not rely on information on this site. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
Service Provider Information is not confirmed by us.This website may include information and materials from the Service Providers. This information and these materials have not been verified by us.
As the customer, you acknowledge that reviews and ratings you provide on the site can be used publicly without giving you any notice and information. You agree that you are not going to share personal information, contact information or any other content that violates other parties’ privacy and rules and regulations of the Emirate of Dubai and United Arab Emirates. The reviews and ratings you provide might not be removable by you from the site and/or the other websites and search engines.
You must not be under the age of 18 years old to use our site and if you are you will not register as a user of the site and will not transact or use the site. You agree and warrant that you are at least 18 years old. If we find out that you are not, we will immediately restrict your access to the site and terminate your user profile.
Findmyfit trademarks and other Findmyfit logos, products and services, are trademarks of Findmyfit. Except as otherwise permitted by law, you agree not to display or use in any manner the Findmyfit Trademarks without our prior written consent.
Personal Trainer Services offered on our site
We list fitness, classes and activities (“Services”) on this site from our third party service providers (“Service Providers”), and we enable you to purchase and book the Services.
Services you purchase from our site will be subject to the terms and conditions of that Service Provider, meaning that you enter into a binding legal contract with the Service Provider. The Service Provider is responsible for the Service and for dealing with any claims or any other issue arising out of or in connection with the agreement between you and the Service Provider. You agree to hold us harmless for any dispute you may have with the Service Provider. Although we may assist in mediating the dispute we will not be liable for any damages whatsoever.
When you book a Service you must attend the course or risk losing the fee you paid for the Service unless you follow the cancellation policy below.
We will not trade with or provide any services to OFAC and sanctioned countries.
Method of Payment, Card Types accepted and Currency
We use a third party payment gateways to collect payments from customers on our site.
We accept payments online using Visa and MasterCard credit/debit card in AED (Emirati Dirhams) & USD (US Dollar). All refunds (if applicable) are also transfer through this mode of payment to the same card as you paid with.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
Payment confirmation for purchases made on our website shall be provided by email immediately (within one hour) after the purchase has been successfully made via our payment gateway.
When you purchase training class packages on our site, you will then be able to book your sessions after you login to your account. You will receive an email confirmation for when the booking is confirmed. If not, a Findmyfit representative will get in contact with you to schedule an alternative suitable time after checking with the service provider.
Depending on the class package that is purchased, there is a validity period associated after which date, it will be deemed as expired and you will not be able to book the classes you have purchased. If any class packages are purchased, but have not been utilized and not expired yet, you are able to request for a refund on this purchase by contacting us. For any refund requests received within 14 days of purchase, you will receive a refund for the entire value of unused classes. For any refund requests received after 14 days, you can claim a refund on unutilized classes, which will be at a rate of 50% of the actual value of each class.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
This is the standard cancelation policy for our site, however each Service Provider may have their own cancellation policy depending on the nature of the Services they offer. We will try to provide you with up to date information on the Service Provider’s cancellation policy and inform you when they make any changes if you have already booked a Service.
For Services booked more than twelve (12) hours in advance you’re class session will be refunded if you provide at least twelve (12) hours notice of cancellation.
For Services booked less than twelve (12) hours in advance you’re class session will not be refunded, even if you wish to cancel the class.
If the Service Provider cancels a Service for reasons outside of their control (force majeure) you will have the right to reschedule the Service at your convenience.
We, and our Service Providers, may in our sole discretion, alter the cancellation policy on a case by case basis in order to accommodate you.
Default validity for class packages purchased are 2 months when the validity period is not mentioned on the website.
Our responsibility for loss or damage suffered by you
You agree that we are a digital platform that facilitates the relationship between you and the Service Provider. As such you agree that you have no claim whatsoever against us for any losses you may incur in relation to the Services. You agree to bring those claims to our attention by emailing us at [email protected] but you will not bring any legal proceedings against us.
We may, in our sole discretion, try to help solve issues you have with the Service Provider but this does not make us liable in any way for your losses.
We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Cybercrimes Law applicable in the United Arab Emirates. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.